What is your policy number? We will use this to direct you to the correct page in our eClaims portal.
Don’t know your policy number or don't have one? Click here.
You may contact our Claims Department using the eClaims Chatbot, via email at claims@generalitravelinsurance.com or toll-free at 800-541-3522.
Once you submit your travel insurance claim, you will receive an email confirming that we received it, and a dedicated claims team member will manage your case from start to finish. If any additional information is needed, they will contact you.
When you file an eClaim, you can monitor the status of your claim or add required documents at that website.
We are pleased to provide details about the seamless payment process through the 'Bank of America - Recipient Select' digital payment hub. Follow the steps outlined below:
Please note that failing to set up an account and/or initiate your payment within 5 days will result in defaulting your payment method to a check.
Payment timeframes
For more details, or to watch an instructional video, please refer to our full FAQ.
The plan will go into effect the day after purchase at 12:01 a.m. Any loss that occurs before that time will not be covered under the plan. If you are unsure of your effective date, you may still go through the claims process to determine if you are eligible for benefits.
Claims need to be submitted within one year after a covered loss, but should be submitted as soon as possible.