Executive Bios

LESLIE D. MAINE

Chairman, President

Les Maine is a Fellow of the Society of Actuaries and has worked in the insurance industry for more than 30 years. Prior to founding CSA in 1991, Maine served as Senior Vice President and Chief Actuary of Balboa Insurance Companies and Senior Vice President of AMEX Life Insurance Companies. In 1985, he developed the American Express Travel Protection Plan.

Maine's work with the American Express, along with his consulting in the travel insurance industry, led him to the conclusion that there was great potential to deliver travel insurance and assistance services in the United States. CSA was built upon the belief that this potential could be tapped if U.S. travelers could be made aware of the need for and availability of quality, low-cost travel protection offered conveniently through retail travel agencies.

Maine believes that providing superior quality comes from employees with the absolute highest levels of integrity and dedication to customer service, accurate product pricing, and efficient use of today's new technologies that reduce costs and allow for greater flexibility and convenience to the traveling public.

FRANK SHELLABEAR

President, Sales Division

Frank Shellabear is a native of Perth, Western Australia. After serving as a commissioned officer in the Australian Army, Shellabear began his career in the life insurance industry in 1972. He later joined the start-up Australian American Assurance Company (an AIG company) in 1974, where he rose to the position of National Sales Manager.

Shellabear's industry experience includes a key role in developing of Australian Federation of Travel Agents (AFTA) Travel Insurance, a dominant Australian travel insurance program. He served as a consultant to Sentry Insurance and, in 1983, spent a year in the United States as Senior Sales and Marketing executive on the TravelGuard startup team.

In 1987, Shellabear returned to the United States and launched Travelsure, Inc., a travel insurance marketing and sales company. By the early 1990s, Travelsure was the dominant travel insurance brokerage on the West Coast. It subsequently merged with CSA Travel Protection.

Shellabear is a co-founder and serves as a corporate officer, he was a stockholder prior to the acquisition of CSA by Europ Assistance. He is also an active board member of the USTIA. His focus is on national and custom accounts, consortia and business development and he is active in the US Travel Insurance Association.

BRIAN SMITH

Chief Information Officer

Brian Smith manages CSA's Information Technology department, and is responsible for planning and developing all CSA information systems, plus the company's Internet development strategy, computer and network operations, database management and telecommunications.

Prior to joining CSA in 1999, Smith was President of Brian J. Smith and Associates, Inc. This company developed custom business application systems for more than 100 companies in a variety of industries. The company specialized in client/server and LAN-based systems.

In 1993, Smith's company developed CSA's first in-house policy and claims-processing system. When CSA outgrew this system in 1997, Smith's company developed a custom client/server system that now leads the travel insurance industry's technology. Smith now works on initiatives to enhance CSA's in-house systems and e-commerce capabilities.

He is responsible for software and hardware purchase and maintenance; system development; database management; MIS support; Web development and maintenance; and IT systems continuity. He has a bachelor of science in mathematics from the California Institute of Technology.

MARY REYNOLDS

Chief Financial Officer, Chief Actuary

Mary Reynolds heads the Actuarial, Accounting and Reconciliation departments. Her primary responsibilities includes cash flow and budget management, financial planning, business forecasting, cost-benefit analysis, pricing of travel insurance products, case underwriting, reserving, determining underwriting results and pricing adequacy. In addition, she leads the Management Information Team and works closely with CSA's Business Development Team in product design.

Prior to joining CSA, Reynolds performed actuarial and product development functions for the National Automobile and Casualty Insurance Company, Arrowhead Group of Companies, and Colonial Insurance Company of California.

Reynolds received a bachelor's degree in applied mathematics (summa cum laude) and a master's degree in applied mathematical statistics.