Frequently Asked Questions

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For what reasons can I cancel my covered trip and still get reimbursed? (Back to Top)

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Is it possible to insure pre-existing medical conditions? (Back to Top)

Yes, CSA's WebDirect Luxe plan accepts pre-existing medical conditions for you, your traveling companions and family members. Moreover, CSA offers its WebDirect Luxe customers the flexibility to cover pre-existing conditions up to final payment. Pre-existing medical conditions are accepted with our WebDirect Luxe plan when you meet two requirements. First, you must not be disabled from travel when you buy the insurance. Second, you must purchase the insurance prior to or within 24 hours of your final payment.

What's available to me before, during and after my trip? (Back to Top)

Before and during your trip, 24-Hour Emergency Hotline is available to assist you with various travel needs, including medical or legal referrals, emergency cash transfers, pre-travel advice, translation services, identity theft resolution services, concierge services and more. If the unexpected occurs, our customer service representatives can assist you with any claims forms needed, as well as providing you the individualized attention you may need. Upon receipt of your completed claims forms, a dedicated claims agent will be assigned specifically to your case upon your return.

Can my traveling companions and I be insured on the same policy? (Back to Top)

Yes. Each policy can insure up to 10 travelers. Note that some benefits are subject to policy maximums; therefore, we typically recommend four travelers to a single policy to maximize your coverage.

If the total trip cost is not equally shared by travelers, you may want to consider purchasing different policies.

Can I forego parts of the coverage? (Back to Top)

CSA Travel Protection offers comprehensive coverage to guard against gaps and lower benefit limits found in other types of insurance, such as credit cards and homeowner policies. Travel insurance plans are tailored for all types of vacationers. CSA insurance reimburses your pre-paid, non-refundable expenses if you cannot travel for a covered reason. It also provides post-departure benefits in case you face the unexpected while traveling.

May I add coverage to my policy after I purchase it? (Back to Top)

Yes. If you purchase additional arrangements prior to your departure date, a simple phone call to customer service will allow you to add coverage. Should you need to extend the dates for your trip, you may do so by calling us prior to your scheduled return date.

What if I change my mind? (Back to Top)

If you purchase this plan and are not satisfied within 10 days of receipt, contact CSA Travel Protection directly to indicate your desire to cancel. If you haven't already left on your trip, you will receive a complete refund.

24-Hour Assistance Hotline: toll-free inside the United States at (866) 922-0278; collect worldwide at (202) 974-6480.